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The Apple OS X Mavericks installation troubleshooting guide

If you have not been affected, please ensure WD's software is removed from your machine, pending a final fix. If you have been impacted by this problem, then I urge you to read this report that details some advice as to how to deal with the challenges here. The spokesperson also confirmed the company to be "working directly with Apple on this matter." A company spokesperson told me: "It is important for WD to take a proactive response to helping customers resolve this issue." WD is clearly highly concerned at the problems afflicting some of its customers.

"If you have already upgraded to Mavericks and are experiencing difficulty in accessing your external hard drive, please do not save anything to the drive, disconnect the drive from your computer, and contact Western Digital Customer Service at, the company said. This - presumably - is to ensue the specific set of conditions and timing sequences aren't accidentally initiated at a future date - so you'd best uninstall these apps if you are on Mavericks and haven't been affected by the bug. If you've already upgraded to Mavericks, then the company recommends users to remove these applications and restart your Mac even if you haven't been affected. In order to protect customers against this potential problem the company wants users to uninstall WD Drive Manager, WD Raid Manager and/or WD SmartWare from their Mac before they upgrade to the Mavericks. A specific set of conditions and timing sequences between the OS and the WD software utilities has to occur to cause this issue."

"WD has been tracking this issue closely through our WD Forum and through our Technical Support hotline and the occurrence rate of this event has been very low. The company says the problem comes only when specific conditions are met: This could mean the problem is a little worse than I originally believed, as the subtext to what the company is saying is that if you are affected by this problem you will be forced to use third party recovery software, and this solution may fail. The good news, according to the company, is that (in most cases): "Should this occur, the data on the product can likely be recovered with a third party software utility if the customer stops using the device immediately after the OS X Mavericks upgrade."